Finideas off campus hiring Recruitment 2023 | fresher

 Are you passionate about solving technical challenges and providing top-notch support to clients? Finideas, a prominent player in the industry, is offering an exciting opportunity to become a Software Support Executive. With locations across India, this role promises a competitive salary, professional growth, and a chance to be part of a dynamic team.

Company Name	Finideas
Job Role	Software Support Executive
Qualification	Bachelor’s Degree
Branch	BE / B. Tech / BCA / B.Sc. / MTech / MCA /M.Sc.
Batch	2021,2022,2023,2024
Salary	Not disclosed
Experience	Freshers
Location	Across India

About Finideas:

Finideas is a trusted name in the industry, known for its dedication to excellence and commitment to customer satisfaction. As a leading player, Finideas specializes in offering innovative software solutions and top-tier support services. Joining the Finideas team means becoming part of a company that values talent, fosters innovation, and continually strives for excellence.

Qualifications:

• Education: Graduate/Post Graduate
• Experience: Freshers / Experience

Roles & Responsibilities:

• As a Software Support Executive at Finideas, your responsibilities will include:
• Problem-Solving: Researching and identifying solutions to software and hardware issues.
• Technical Troubleshooting: Diagnosing and troubleshooting technical issues, including account setup and network configuration.
• Effective Communication: Asking customers targeted questions to quickly understand the root of the problem.
• Issue Resolution: Tracking computer system issues through to resolution, within agreed time limits.
• Client Support: Assisting clients through a series of actions, either via phone, email, or chat, until they've resolved a technical issue.
• Escalation: Properly escalating unresolved issues to appropriate internal teams, such as software developers.
• Feedback: Providing prompt and accurate feedback to customers.
• Resource Utilization: Referring to internal databases or external resources to provide accurate tech solutions.
• Issue Logging: Ensuring all issues are properly logged.
• Prioritization: Managing and prioritizing several open issues at one time.
• Follow-Up: Following up with clients to ensure their IT systems are fully functional after troubleshooting.
• Reporting: Preparing accurate and timely reports.
• Knowledge Documentation: Documenting technical knowledge in the form of notes and manuals.
• Client Relationships: Maintaining positive and jovial relationships with clients.

Join Finideas:

Finideas offers you the opportunity to work in a dynamic and innovative environment where your skills and expertise will be valued and rewarded. Take the next step in your career by joining Finideas as a Software Support Executive.

Ready to embark on a journey of professional growth and problem-solving? Apply now and become part of the Finideas team dedicated to providing exceptional software support.

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