Mphasis off campus hiring Technical Support Engineer | Pune
Mphasis hiring Technical Support Engineer -SD from 2022,2023,2024 batch through off campus placement drive for Pune, Maharashtra, India location Who will be its candidates? Those Any Graduates/ Postgraduates, BE, B Tech, MBA, MCA, BCA, ME, M Tech are eligible. You will get the details link for this position below.
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| Company Name | Mphasis |
| Job Role | Technical Support Engineer -SD |
| Qualification | Bachelors Degree |
| Branch | BE / B. Tech / BCA / B.Sc. / MTech / MCA /M.Sc. |
| Batch |
2022,2023,2024
|
| Salary | Not disclosed |
| Experience | Freshers |
| Location | Pune |
Key Responsibilities
Technical Troubleshooting: Diagnose and resolve technical issues related to hardware, software, and network connectivity. Provide effective solutions to end users by navigating through ticketing tools and knowledge base articles.
Client Interaction: Use active listening and probing skills to understand client issues thoroughly. Communicate effectively with clients, providing clear and concise instructions to resolve their problems.
Service Desk Management: Manage and track service requests, ensuring timely resolution and accurate documentation of all interactions. Maintain a positive and professional demeanor while interacting with clients and colleagues.
Feedback and Learning: Be receptive to feedback from supervisors and peers. Demonstrate a willingness to learn new technologies and processes to improve service delivery.
Team Collaboration: Work closely with team members to share knowledge and best practices. Contribute to a positive team environment by being a reliable and supportive colleague.
Technical Skills
To excel in this role, candidates should possess the following technical skills:
- Operating Systems: Proficiency in Windows, macOS, and Linux operating systems. Ability to troubleshoot common issues and provide solutions.
- Desktop and Laptop Support: Knowledge of hardware components, software installations, and system configurations.
- Mobile Device Management (MDM): Experience with MDM solutions for managing and securing mobile devices.
- Office 365: Proficiency in Office 365 applications, including Outlook, Word, Excel, and PowerPoint.
- Password Management: Experience in resetting and managing user passwords.
- Printer and Peripheral Devices: Ability to troubleshoot and resolve issues with printers, scanners, and other peripheral devices.
- COTS Applications: Familiarity with various commercial off-the-shelf applications.
- Exchange Server: Basic understanding of Microsoft Exchange Server and email management.
- VPN and VOIP: Knowledge of virtual private networks (VPN) and voice over IP (VOIP) technologies.
- SharePoint: Basic knowledge of SharePoint for collaboration and document management.
Management Skills
- Active Listening: The ability to listen attentively to clients' concerns and accurately identify the root cause of issues.
- Business Communication: Strong communication skills, both written and verbal, to effectively convey technical information to non-technical users.
- Knowledge Management: Proficiency in navigating ticketing tools and knowledge base articles to provide accurate and timely support.
Behavioral Skills
- Receptiveness to Feedback: An open-minded approach to receiving feedback and a willingness to improve.
- Positive Attitude: A positive and proactive attitude towards problem-solving and client interactions.
- Team Player: The ability to work collaboratively with team members and contribute to a supportive work environment.
Certifications and Education
- Educational Background: Any graduate with a background in computer science, information technology, or a related field is eligible to apply.
- Certifications: While no specific certifications are required, additional qualifications in IT support or related fields are advantageous.
About Mphasis
Mphasis is a leading IT solutions provider, offering a comprehensive range of services including applications, business process outsourcing (BPO), and infrastructure services. The company leverages next-generation technology to help enterprises transform their businesses globally. Mphasis’ customer-centric approach is reflected in its innovative solutions, such as the Front2Back™ Transformation framework, which utilizes cloud and cognitive technologies to deliver hyper-personalized digital experiences.
Mphasis is committed to delivering quality solutions across various verticals, meeting the challenging requirements of esteemed customers. The company's focus on digitalization and automation helps businesses stay ahead in an ever-changing world.
Why Join Mphasis?
Joining Mphasis offers a unique opportunity to work in a dynamic and innovative environment. The company values diversity and inclusivity, fostering a culture where employees can thrive and grow. As a Technical Support – Service Desk professional, you will have the chance to work on diverse projects, develop your technical skills, and contribute to the success of global enterprises.
With a strong emphasis on learning and development, Mphasis provides ample opportunities for career growth. The company’s supportive work environment, combined with its focus on employee well-being, makes it an ideal place for both fresh graduates and experienced professionals to build their careers.
How to Apply
If you are passionate about technology and customer support, and you meet the qualifications outlined above, we encourage you to apply for the Technical Support – Service Desk position at Mphasis. Visit the Mphasis careers page to submit your application and join a team dedicated to delivering excellence in IT solutions.
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