Cintra Software Recruitment Drive 2023 | Associate 

Are you a fresh graduate with a passion for technology and a desire to excel in the IT industry? Cintra Software presents an exciting opportunity for aspiring Associate Service Desk Analysts through its Recruitment Drive 2023. Join us in this journey of innovation, growth, and unparalleled customer service as we seek talented individuals to be part of our dynamic team. This blog provides comprehensive details about the recruitment drive and how you can be a part of our success story.

Company Name	Cintra Software
Job Role	Associate
Qualification	Bachelor’s Degree
Branch	BE, BTech, ME, MTech, MCA, MS, Any Graduate
Batch	2018, 2019, 2020, 2021, 2022, 2023
Salary	As per company standard
Experience	Freshers
Location	Across India

Position Details:

Job Position: Associate Service Desk Analyst

Job Location: Across India

Salary Package: As per Company Standards

Full/Part Time: Full Time

Education Level: BE or B.Tech (Any other related professional degree preferred)

Required Qualifications & Skills:

At Cintra Software, we value a diverse skillset and a thirst for knowledge. To be eligible for the Associate Service Desk Analyst role, you should possess the following qualifications and skills:

• Education: A BE or B.Tech degree in any related professional field is preferred.
• Service Management Experience: Familiarity with Service Management and Incident management tools such as JIRA service management, ServiceNow, and Remedy will be an advantage.
• Technology Proficiency: Knowledge of Oracle and Cloud technologies will be highly appreciated.
• Excel Expertise: Basic Excel operations knowledge, including VLOOKUP, index match, and pivot tables, is preferred.
• Helpdesk Experience: Experience in using helpdesk ticketing systems like JIRA, ServiceNow, or Remedy will be advantageous.
• ITIL Practices: Good knowledge of ITIL based Incident, Change, and Problem management will be an added advantage.
• Communication Skills: High-level written and verbal communication skills in English are essential.
• Troubleshooting Abilities: Ability to troubleshoot issues quickly and provide effective solutions is crucial.
• Excel Reporting: Intermediate Excel skills for reporting (VLOOKUP, Pivot, Index, Match) will be valuable.
• Customer-Centric Approach: Strong customer service skills with a passion to exceed customer expectations are highly valued.
• ITIL Certification: Knowledge of ITIL v3, ideally with an ITIL certification, will be an added advantage.
• IT Enthusiast: Great knowledge of IT processes and a willingness to constantly update knowledge are appreciated.
• Multi-Tasking: Ability to multi-task and work on multiple issues simultaneously is important.
• Flexibility: Must be flexible to work in rotating shifts and be part of a rostered-on call team during weekends.

Responsibilities of Associate Service Desk Analyst:

As an Associate Service Desk Analyst at Cintra Software, you will play a crucial role in providing 24x7 Level 1 IT Service Desk support. Your responsibilities will include:

• Central Mailbox Management: Efficiently managing the central mailbox and addressing user queries promptly.
• Incident Tracking: Tracking incidents to conclusion in line with SLAs and maintaining high-quality standards.
• Helpdesk Support: Handling Helpdesk ticket logging, dispatching, and email support for efficient issue resolution.
• Collaboration: Liaison and coordination with Level 1 support, escalating issues to Level 2 on time for effective problem-solving.
• Ownership & Reporting: Taking ultimate responsibility for ownership of all customer incidents or logged service requests and providing daily reports on logged, resolved, and open tickets pending with Level 2.
• Service Management: Providing Incident, query, and service request management and monitoring, including escalation as required.
• Outage Reporting: Timely reporting on known outages and service impacts for swift resolution.
• Knowledge Management: Comprehending issues, searching Knowledge Management Tool, and effectively communicating and narrating solutions.

Embark on an exciting journey of professional growth and excellence with Cintra Software Recruitment Drive 2023. This is your chance to be a part of a globally recognized company, working with cutting-edge technologies and delivering unparalleled customer service. If you possess the skills and passion to exceed expectations, join us as an Associate Service Desk Analyst and witness the immense potential of your IT career. Don't miss out on this opportunity to shape a successful future with Cintra Software. Apply now and take the first step towards an extraordinary IT journey!

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